At Pentzer Deals, we strive to ensure that our customers are fully satisfied with every purchase. If for any reason you are not completely happy with your order, please review our Return and Refund Policy below.
1. Eligibility for Returns
You may request a return for most items within 30 days of receiving your order. To be eligible for a return:
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The item must be unused, in its original packaging, and in resellable condition.
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You must provide proof of purchase (order number or receipt).
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Certain items such as custom orders, used products, or clearance items may not be eligible for return.
2. How to Initiate a Return
To start the return process:
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Email our customer support team at support@pentzerdeals.site with:
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Your order number
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The reason for the return
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Photos of the product (if damaged or incorrect)
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Wait for return approval and instructions from our team.
Do not send your item back without prior authorization, as unauthorized returns may not be accepted.
3. Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will either:
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Replace the item at no additional cost, or
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Offer a full refund, depending on the situation.
We may request photos or videos to confirm the issue.
4. Non-Returnable Items
The following items are non-returnable:
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Gift cards
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Custom or personalized products
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Items marked as final sale or clearance
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Products that have been installed or visibly used
5. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error.
6. Exchanges
We currently do not offer automatic exchanges. If you need a different item, we recommend:
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Returning the original product for a refund, and
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Placing a new order for the item you prefer.
7. Late or Missing Refunds
If you haven’t received a refund yet:
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First, check your bank account again.
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Then contact your credit card company (it may take some time before your refund is officially posted).
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If you’ve done all of this and still have not received your refund, please contact us at support@pentzerdeals.site.
8. Return Shipping Costs
Unless the item is damaged or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
9. Contact Us
For any questions regarding returns or refunds, please contact:
Pentzer Deals
📍 735 Merlin St, Bristol, PA 19007
📞 +1 724 389 7564
📧 support@pentzerdeals.site
